Frequently Asked Questions (FAQs)
What is Bubble Car Rentals?
Bubble Car Rentals is a New Zealand-based car rental company offering a wide range of vehicles for both short and long-term rentals. We provide affordable, reliable cars to travelers, tourists, and locals, with excellent customer service and flexible rental terms.
Where are you located?
We are conveniently located in key cities across New Zealand, including Auckland, Wellington, Christchurch, and Queenstown. For detailed location information, please visit our Locations page on the website.
How do I make a booking?
You can book a vehicle online through our website by choosing your preferred rental location, vehicle type, and rental period. Simply enter your details, select the insurance option, and proceed to payment. You will receive a confirmation email once your booking is complete.
What payment methods do you accept?
We accept Visa, MasterCard, and debit cards for payment. Cash payments are not accepted. Payment for your rental is due in full at the time of booking or upon vehicle pickup.
Can I modify or cancel my booking?
Yes, you can modify your booking up to 24 hours before pickup. For cancellations, the following applies:
• More than 3 days before pickup: Full refund.
• 1–2 days before pickup: 50% refund.
• Same day cancellation or no-show: No refund.
To modify or cancel, please visit our Booking Management page or contact our customer service.
How is the security bond handled?
A security bond (pre-authorization) will be placed on your credit card at the time of vehicle pickup. This bond depends on the insurance coverage selected and will be released within 7 business days after returning the vehicle in the same condition.
What type of vehicles do you offer?
We offer a variety of vehicles, including compact cars, family sedans, SUVs, and minivans. All vehicles are well-maintained and equipped with the necessary amenities to ensure a comfortable and safe journey.
Do I need insurance?
While insurance is included in the rental price, we offer additional insurance options for added protection. The coverage options are:
• Basic Cover (Included): Hirer liable for up to $2,000.
• Standard Cover ($20/day): Hirer liable for up to $500.
• Premium Cover ($35/day): Hirer has no liability in case of damage.
Where do I pick up and return my rental car?
You can pick up and return your vehicle at one of our designated rental locations across New Zealand. If you are flying into a major city, we also offer airport pickups. Check the Locations page for exact addresses.
What should I do if I experience a breakdown or accident?
If you experience a breakdown, please contact our 24/7 Roadside Assistance team immediately. For accidents, report the incident to the police and contact us to complete an accident report. Do not admit liability—let our insurance assess the situation.
Can I smoke in the vehicle?
No, smoking is strictly prohibited inside our vehicles. A $250 cleaning fee will be charged if evidence of smoking is found in the vehicle upon return.
How do I contact customer service?
For any inquiries, our customer service team is available via:
Phone: 0211436830
Email: info@bubblerentals.com
Our team will be happy to assist you with any questions or concerns.
