Privacy Policy

Effective Date: 17 August 2026

Bubble Rentals is committed to protecting the privacy and personal information of our customers, drivers, website visitors and other people who interact with us.

Bubble Rentals is operated by Velocity Enterprises Limited, trading as Bubble Rentals ("Bubble Rentals", "we", "us" or "our").

This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our vehicle rental services, website, bookings, airport shuttle services and customer support.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and applicable Information Privacy Principles.

1. Information We May Collect

Depending on how you interact with Bubble Rentals, we may collect the following information.

Personal and Contact Information

This may include:

• Full name

• Date of birth or age

• Residential or postal address

• Email address

• Telephone number

• Emergency contact information

• Signature

• Nationality or country of residence where relevant to your rental

Driver and Identification Information

To confirm eligibility to rent and drive our vehicles, we may collect:

• Driver licence details

• Driver licence number

• Licence issuing country

• Licence expiry date

• Copies or photographs of your driver licence

• International Driving Permit information

• Approved licence translations

• Passport or other identification details where reasonably required

• Details relating to additional authorised drivers

Booking and Rental Information

We may collect information relating to your booking and rental, including:

• Booking reference

• Vehicle booked

• Pickup and return dates and times

• Rental location

• Additional drivers

• Selected insurance or protection options

• Rental charges and fees

• Rental agreement information

• Vehicle condition information

• Fuel information

• Rental extensions, cancellations or amendments

• Customer communications relating to your rental

Airport Shuttle and Travel Information

Where you request our Auckland Airport shuttle service, we may collect information including:

• Flight number

• Arrival or departure time

• Domestic or international terminal

• Number of passengers

• Flight delay or schedule information

• Contact information required to coordinate your airport transfer

Payment and Security Information

We may collect information necessary to process payments and security deposits or pre-authorisations, including:

• Payment method

• Cardholder name

• Limited payment card information

• Payment transaction details

• Bond or pre-authorisation information

• Refund information

Payments may be processed by authorised third-party payment providers. Bubble Rentals does not necessarily receive or retain complete payment card details where those details are processed securely by a payment provider.

Accident, Damage and Insurance Information

If an accident, breakdown, theft, damage or insurance-related event occurs, we may collect:

• Accident and incident details

• Vehicle damage information

• Photographs or video

• Police report information

• Details of other drivers, passengers or witnesses

• Insurance information

• Claims correspondence

• Repair and towing information

• Roadside assistance information

Traffic, Toll and Enforcement Information

During or following a rental, we may receive or process information relating to:

• Parking infringements

• Speed or traffic infringements

• Toll road charges

• Council notices

• Police or enforcement enquiries

• Other charges or offences connected with use of the rental vehicle

This information may be linked to the renter or authorised driver responsible for the vehicle at the relevant time.

Website and Technical Information

When you use our website, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Referring website

• Date and time of visits

• General website interaction and performance information

Vehicle Location and Telematics Information

Some rental vehicles may be fitted with GPS, tracking, security or telematics technology.

Where such technology is installed and used, information may include vehicle location, movement, mileage or other vehicle-related operational information.

Such information may be used where reasonably necessary for purposes including:

• Vehicle security and theft prevention

• Locating a vehicle that has not been returned

• Roadside assistance

• Accident or incident investigation

• Fleet management

• Compliance with the rental agreement

• Protecting Bubble Rentals' vehicles, customers and legitimate business interests

Where required, customers will be informed about the use of applicable tracking or telematics technology.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

• Make an online, telephone or in-person booking

• Collect or return a rental vehicle

• Complete a rental agreement

• Contact us by telephone, email, messaging service or through our website

• Request an Auckland Airport shuttle

• Make a payment

• Submit a claim or report an accident

• Request roadside assistance

• Participate in a promotion or marketing programme

• Provide feedback or communicate with our customer service team

We may also receive personal information from another person or organisation where permitted by law, including:

• A person making a booking on your behalf

• An additional driver or primary renter

• Travel agents

• Rental car brokers

• Online travel platforms

• Business or corporate customers

• Payment providers

• Insurers

• Roadside assistance providers

• Repairers

• Auckland Council or other local authorities

• Toll road operators

• New Zealand Police or other enforcement agencies

Where we collect personal information about you from another source, we will comply with applicable notification obligations under the New Zealand Privacy Act 2020.

3. Why We Collect and Use Your Information

Bubble Rentals may use personal information to:

• Process and manage vehicle rental bookings

• Verify driver eligibility and identity

• Prepare and administer rental agreements

• Provide and coordinate vehicle pickup and return

• Provide Auckland Airport shuttle services

• Process payments, refunds, bonds and pre-authorisations

• Communicate with customers about bookings

• Manage rental amendments, cancellations and extensions

• Provide roadside assistance

• Manage accidents, damage, theft and insurance claims

• Recover unpaid rental charges or other amounts owing

• Process traffic infringements, parking notices and toll charges

• Prevent and investigate suspected fraud, theft or misuse of vehicles

• Protect our vehicles, customers, staff and business

• Improve our vehicles, website and customer services

• Maintain business, tax and financial records

• Respond to disputes, complaints and legal claims

• Comply with legal, regulatory and contractual requirements

• Send marketing communications where permitted by law and where appropriate

We will only use personal information for the purpose for which it was collected or for another purpose permitted by law.

4. When We May Share Personal Information

Bubble Rentals does not sell or rent customers' personal information.

We may disclose personal information where reasonably necessary to organisations including:

• Payment processing providers

• Booking and reservation technology providers

• IT, website and cloud service providers

• Rental car brokers and travel partners

• Insurance companies and claims managers

• Roadside assistance providers

• Towing companies

• Vehicle repairers

• Professional advisers such as accountants, lawyers and auditors

• Debt collection providers where lawful

• Local councils and toll road operators

• New Zealand Police

• Courts, regulators and government authorities

• Other parties where disclosure is required or permitted by law

We only disclose information where there is a legitimate business or legal reason to do so.

5. International or Overseas Service Providers

Some service providers used by Bubble Rentals may store, process or access information outside New Zealand.

Where personal information is disclosed to an overseas organisation, Bubble Rentals will take reasonable steps to comply with the requirements of the New Zealand Privacy Act 2020, including applicable requirements relating to overseas disclosure of personal information.

6. Payment Information

Bubble Rentals may use third-party payment platforms and financial service providers to process payments.

Depending on the payment method selected, these providers may independently collect and process payment information in accordance with their own privacy policies and security requirements.

Bubble Rentals will only retain payment information that is reasonably necessary for legitimate rental, payment, security, accounting or legal purposes.

7. Cookies and Website Tracking Technologies

Our website may use cookies and similar technologies to:

• Operate essential website functions

• Remember website preferences

• Maintain booking functionality

• Understand how customers use our website

• Measure website performance

• Improve website content and usability

• Measure advertising or marketing effectiveness where applicable

Some cookies may be provided by third-party analytics, advertising, payment or website technology providers.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect some website or booking functions.

8. Marketing Communications

Where permitted by law, Bubble Rentals may use your contact information to communicate information about services, promotions or special offers.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending important transactional communications relating to an active or previous rental, payment, claim or booking.

9. Data Security

Bubble Rentals takes reasonable safeguards to protect personal information against:

• Loss

• Unauthorised access

• Misuse

• Modification

• Disclosure

• Destruction

Security measures may include appropriate physical, administrative and technical safeguards.

Although we take reasonable precautions, no internet transmission, electronic storage system or payment technology can be guaranteed to be completely secure.

10. Privacy Breaches

If Bubble Rentals becomes aware of a privacy breach, we will assess the incident and take appropriate steps to contain and respond to it.

Where a privacy breach is notifiable under the New Zealand Privacy Act 2020, we will notify the Office of the Privacy Commissioner and affected individuals as required by law.

11. How Long We Keep Personal Information

Bubble Rentals retains personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate business or legal purposes.

Retention periods may depend on matters such as:

• Rental agreements

• Payment and accounting obligations

• Tax requirements

• Insurance and damage claims

• Traffic or parking infringements

• Toll charges

• Disputes or legal proceedings

• Fraud prevention

• Applicable statutory requirements

When personal information is no longer reasonably required, we may securely delete, destroy or anonymise it.

12. Accuracy of Personal Information

We take reasonable steps to ensure personal information is accurate, complete, relevant and up to date before using it.

Customers should notify Bubble Rentals if their personal or contact information changes or if information we hold about them is incorrect.

13. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you may have the right to:

• Ask whether we hold personal information about you

• Request access to personal information we hold about you

• Request correction of inaccurate personal information

• Ask that a statement of correction be attached where appropriate

• Raise concerns about how your personal information has been handled

We may need to verify your identity before providing access to personal information.

Some information may be withheld where permitted or required by law.

14. Information About Other People

If you provide personal information to Bubble Rentals about another person, such as an additional driver, passenger or emergency contact, you should ensure that you are authorised to provide that information and that the person is appropriately informed about how their information may be handled.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment providers or other external services.

Bubble Rentals is not responsible for the privacy practices, security or content of independently operated third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

16. Changes to This Privacy Policy

Bubble Rentals may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to our technology or business operations

• Changes to third-party providers

• Changes to New Zealand privacy law or regulatory requirements

The latest version will be published on our website together with its effective date.

17. Privacy Officer and Contact Details

Bubble Rentals has a designated person responsible for privacy matters.

If you wish to request access to or correction of your personal information, make a privacy complaint, or ask a question about this Privacy Policy, please contact:

Privacy Officer
Bubble Rentals
Velocity Enterprises Limited trading as Bubble Rentals
91 Westney Road
Māngere, Auckland 2022
New Zealand

Email: info@bubblerentals.co.nz
Phone: +64 9 977 9993

Please include sufficient information for us to identify you and understand your privacy request.

If you are not satisfied with how your privacy concern has been handled, you may also contact the Office of the Privacy Commissioner of New Zealand.

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Bubble Rentals – Velocity Enterprises Limited
Auckland Airport Car Rental
91 Westney Road, Māngere, Auckland 2022, New Zealand