Terms & Conditions for Bubble Rentals Auckland

BUBBLE RENTALS AUCKLAND AIRPORT TERMS AND CONDITIONS

VELOCITY ENTERPRISES LIMITED TRADING AS BUBBLE RENTALS
AUCKLAND, NEW ZEALAND

These Terms form part of each Rental Agreement. The booking-specific Rental Document, these Terms, the applicable Damage Cover/insurance terms, Vehicle Condition Report, Privacy Policy, Pricing/Fee Schedule (if separate), and any expressly incorporated additional terms together form the Rental Agreement. The version provided to and accepted by the Hirer when the Rental Agreement is entered into applies to that rental unless the parties lawfully agree otherwise.

These Terms & Conditions govern your rental agreement with Bubble Rentals. Please read them carefully before signing the Rental Agreement. By renting a vehicle from VELOCITY ENTERPRISES LIMITED TRADING AS BUBBLE RENTALS, you acknowledge and agree to these terms.

AGREEMENT TO TERMS AND CONDITIONS

This Rental Agreement ("Agreement") is between BUBBLE RENTALS ("Company", "we", "us", "our") and the individual or entity renting the vehicle ("Hirer", "you", "your").

• You agree to these Terms & Conditions.
• You agree to comply with New Zealand road laws and regulations.
• Additional terms in your rental contract also apply.

We reserve the right to amend these Terms and Conditions at any time. The latest version will always be available on our website or upon request.

AGREEMENT, DEFINITIONS AND RENTAL DOCUMENT

By signing, electronically accepting, paying for and/or taking possession of a Vehicle, the Driver/Hirer agrees to the Rental Agreement. Bubble Rentals will provide the Driver/Hirer with a copy of the Rental Agreement and will explain its provisions if requested. Driver/Hirer means the person or business named as hirer. Authorised Driver means a person approved by Bubble Rentals and recorded as permitted to drive. Vehicle includes the rental vehicle, keys, accessories, equipment and documents supplied with it. Rental Period means the authorised period shown on the Rental Document, including an extension expressly approved by Bubble Rentals. Damage means loss of or physical damage to the Vehicle excluding Fair Wear and Tear. Incident means each separate accident, theft, loss or damage event. Fair Wear and Tear means deterioration resulting from normal, reasonable use and not accident, misuse, negligence or breach. Vehicle Condition Report means Bubble Rentals' record of the Vehicle's condition at pickup and/or return.

BOOKING SPECIFIC RENTAL DOCUMENT

The booking-specific Rental Document must contain all information required by applicable New Zealand rental-service law. Bubble Rentals should ensure its system records, where required:

• Bubble Rentals' full name/address, TSL number and a telephone number available to the Hirer during the hire;
• The Hirer's full name, permanent address and temporary address where applicable;
• Vehicle make/model and registration plate;
• Hire commencement date/time, required return date/time and permitted return place(s);
• The person taking possession: full name, full address, date of birth, telephone number, driver licence number, licence expiry date and issuing jurisdiction;
• All permitted drivers/descriptions and any driver restrictions;
• The hire rate and all other prescribed rental charges/fees;
• Insurance/Damage Cover information, applicable excess/liability and any required acknowledgement;
• The prescribed hirer-use restrictions and obligations required by the Operator Licensing Rule; and
• Where Bubble Rentals intends to charge an infringement fee to the Driver's/Hirer's card, all additional information required by Schedule for that authority.

DRIVER LICENCE

All drivers must hold a current and valid NZ or International full drivers licence. If the licence is not in English, an official translation or International Driving Permit is required.

DEFINITIONS

• Driver/Hirer: Person or business renting the vehicle.
• Company: Bubble Rentals.
• Vehicle: The rental car, its parts and documentation.
• Rental Period: Agreed time for hire.
• Insurance Cover: Coverage level selected.

AUTHORISED DRIVER/HIRER

• Authorised Driver/Hirer is the person who has given his/her personal and drivers licence details to get the rental vehicle from Bubble Rentals.
• Only authorised person is allowed to pickup, drop off and drive the rental vehicle.
• Failure to do so will result in a $1000 fine.
• Bubble Rentals has the full right to cancel your rental agreement, if we believe that you are not driving the vehicle and you are not safe driver.

DRIVER/HIRER REQUIREMENTS

• Driver/Hirer must be 25 years or older, and must have held a full Driver Licence for a minimum of one year, with at least one year of driving experience.
• Driver/Hirer must present their valid driver's licence at the time of pickup. Digital copies, photos, screenshots, or photocopies of driver licence are not accepted under any circumstances.
• If the driver/hirer fails to present a valid physical driver licence at the time of pickup, the vehicle will not be released.
• Driver Licence must not have any supervision conditions or similar conditions requiring the driver to be accompanied by another licensed driver.
• Learners licences and Restricted Licences are not accepted.
• Authorised Driver/Hirer must present their active Credit/Debit card for deposits at the time of pickup.
• Your card must have the cardholder's name embossed/written on the front/back  and the cardholder must be the main Driver/Hirer.
• If the authorised driver/hirer fails to comply with any of the above driver/hirer requirements, in such cases no rental vehicle will be provided, no refund will be provided, and the full rental amount for the booked rental period still be charged in accordance with the company's cancellation and booking policy.

LICENCE VERIFICATION AND CONTINUING ELIGIBILITY

• Drivers/Hirers must notify us immediately if their licence is suspended, disqualified, expired or restricted during the rental. We may check licence details through lawful verification channels, with appropriate privacy notice. Approval of a driver does not waive the driver’s continuing legal obligation to be licensed.

PASSENGERS AND CHILD RESTRAINTS

• The driver/hirer must ensure every passenger uses an appropriate seatbelt or legally compliant child restraint. Children must be carried in an approved restraint where New Zealand law requires one. Child seats supplied by us must be installed and used according to their instructions; report any defect immediately.

DRIVERS RESPONSIBILITY

• The Driver/Hirer must carry the Drivers License and Rental agreement in the vehicle throughout the rental period.
• As per New Zealand roads requirements you must drive the vehicle on left side (KEEP LEFT).
• If you are not from New Zealand, the Driver/Hirer must read the "DRIVING IN NEW ZEALAND" guidelines.
• You will find "DRIVING IN NEW ZEALAND" file on top header of the website and its available in many languages. 
• Check the vehicle's condition before driving.
• Do not drive the vehicle on Bus lane.
• Do not park the vehicle at Mobility parking.
• Please pay the parking charges if you park the vehicle at pay parking zone.
• T2 Lanes: You are allow to drive the vehicle on T2 lane if 2 or more than 2 persons in vehicle.
• T3 Lanes: you are allow to drive the vehicle on T3 lane if 3 or more than 3 persons in vehicle.
• Please obey all road signs, NZ traffic rules and follow the variable speed limits on NZ roads.
• Drive to the conditions.

VEHICLE PICKUP CONDITION FAIR WEAR AND TEAR AND DRIVER CARE

• The Driver/Hirer must inspect the Vehicle before driving and promptly notify Bubble Rentals of material pre-existing damage not recorded.
• The Driver/Hirer is encouraged to take timestamped photographs before departure and at return.
• Bubble Rentals may take timestamped photographs/videos and prepare condition records.
• They may be relied upon as evidence but are not automatically final or conclusive; the Hirer may provide contrary evidence.
• Ordinary Fair Wear and Tear is not chargeable. Chargeable Damage does not include normal deterioration from reasonable use.
• Bubble Rentals may publish a Fair Wear and Tear Guide to provide objective examples and measurements.
• The Driver must carry the required licence and Rental Agreement, comply with New Zealand road laws, keep left, obey signs and variable speed limits, drive to conditions, secure the Vehicle and keys, and use the Vehicle with reasonable care.

DAILY SAFETY CHECK

• Before each journey, the driver should walk around the vehicle and check tyres, visible leaks, lights, windows, mirrors and obvious damage. Do not drive if it appears unsafe.
• Contact Bubble Rentals for instructions. Do not ignore a dashboard warning, abnormal noise, overheating or low fluid warnings.

DEFECT REPORTING AND SAFE STOPPING

• If a red warning light, serious fault or unsafe condition occurs, stop as soon as it is safe, turn the engine off and contact us.
• Do not restart or continue driving without appropriate advice. The driver must take reasonable precautions to prevent further damage.

CONDITION EVIDENCE

• We encourage customers to take time-stamped photographs at pickup and return.
• We will consider both our evidence and the customer’s evidence; our inspection is not automatically conclusive.

PROHIBITED USE OF RENTAL VEHICLE

• The Vehicle must not be used or allowed to be used in breach of the Land Transport Act, Land Transport (Road User) Rule or other applicable traffic laws.
• Without limiting those obligations, the Driver/Hirer must not:
• Use the Vehicle to carry passengers for hire or reward unless Bubble Rentals knowingly hired it for a properly licensed passenger service;
• Sublet or hire the Vehicle to another person or allow it to be operated outside the Driver's/Hirer's authority;
• Allow an unlicensed or unauthorised person to drive;
• Drive while impaired or in circumstances constituting an applicable alcohol/drug-driving offence;
• Use the Vehicle in a race, speed test, rally, contest, stunt or illegal activity
• Carry more passengers or load than legally permitted;
• Use the Vehicle for rideshare, courier, delivery or commercial hire/reward unless expressly authorised;
• Or use the Vehicle outside New Zealand.

UNAUTHORISED REPAIRS, MODIFICATIONS AND VEHICLE USE

The Driver/Hirer and authorised drivers must not, without prior written approval from Bubble Rentals:

• Carry out or arrange any repairs, servicing, alterations, or modifications to the rental vehicle.
• Remove, alter, tamper with, or replace the vehicle’s Certificate of Fitness (COF), registration, certificates, identification plates, or official documents.
• Change the vehicle’s registered purpose, classification, or intended use.
• Use the vehicle for commercial activities, ridesharing, deliveries, towing, or any purpose not authorised under the Rental Agreement.
• Any unauthorised action constitutes a breach of the Rental Agreement. The Driver/Hirer will be responsible for reasonable repair, restoration, inspection, certification, and other lawfully recoverable costs arising from the breach. Bubble Rentals may terminate the Rental Agreement where justified.

FRAUD, SUSPECTED THEFT AND POLICE REPORTING

• Any unauthorised action constitutes a breach of the Rental Agreement. Where there are reasonable grounds to suspect fraud, theft, or unlawful interference with the vehicle, Bubble
  Rentals reserves the right to terminate the Rental Agreement and to report the matter to New Zealand Police as suspected fraud or vehicle theft and request an investigation.
• The Driver/Hirer will be responsible for reasonable repair, restoration, recovery, inspection, certification,
  and other lawfully recoverable costs arising from the breach. Bubble Rentals may terminate the Rental Agreement and take lawful steps to recover the vehicle.
• Any criminal charges will be determined by the relevant authorities in accordance with New Zealand law.

ROAD SAFETY AND DRIVER CONDUCT

• Drivers must follow speed limits, seatbelt and mobile-phone rules, alcohol and drug limits, parking restrictions, road signs and police directions.
• Drivers must not use a handheld phone while driving, drive when fatigued or transport more passengers than the vehicle is approved to carry.

WATER, SNOW AND ADHERSE CONDITIONS

• Do not enter floodwater, tidal areas, rivers, beaches or roads that are closed or unsafe.
• Stop and contact us if severe weather or road closures prevent a safe journey.
• Snow chains, if supplied, must be fitted and used according to the manufacturer’s instructions and local requirements.

DRIVER/HIRER AGREES TO COMPLY

• The Driver/Hirer must keep a copy of the Rental Agreement in the vehicle throughout the rental period and present it to Police upon request. Only the Driver/Hirer or drivers authorised by Bubble Rentals are permitted to drive the vehicle.
• The Driver/Hirer must pay Bubble Rentals the full rental amount, including the daily rental rate for the agreed hire period and any additional services or extras requested, such as baby seats or other optional accessories.
• The Driver/Hirer is responsible for paying any applicable additional charges, including Any approved vehicle return to a different location, Charges for returning the vehicle after the agreed return date or time, Any applicable administration or processing fees, The cost of missing fuel and applicable refuelling service fees, Charges for excessive dirt, stains, odours, or cleaning beyond normal use, Reasonable costs to restore the vehicle to its original condition at pickup, subject to the applicable insurance excess and rental agreement terms.
• The Driver/Hirer is responsible for all parking charges, parking infringements, speeding infringements and anyother traffic fines incurred during the rental period.
• The Driver/Hirer is responsible for the replacement cost, at current retail value, of any lost, damaged, or missing vehicle accessories. A NZ$500 charge applies to unreturned vehicle keys, refundable upon their return in satisfactory condition.
• The Driver/Hirer authorises Bubble Rentals to charge the credit or debit card provided for these costs, subject to the Rental Agreement and applicable New Zealand law.
• The Driver/Hirer must return the vehicle to the agreed Bubble Rentals return location on or before the specified return date and time stated in the Rental Agreement.
• The Driver/Hirer must take reasonable care of the Bubble Rentals vehicle and ensure it remains safe, secure, and properly protected throughout the rental period.
• The Driver/Hirer must take reasonable care to ensure all vehicle accessories and keys are kept safe, secure, and protected from loss or damage throughout the rental period.
• The Driver/Hirer must immediately stop the vehicle in a safe location, switch off the engine, and contact Bubble Rentals if any warning light or check engine light appears on the dashboard.
• The Driver/Hirer must contact Bubble Rentals in advance to request any changes to the agreed vehicle return date, time, or location. All changes require prior approval and may incur additional charges. Failure to return the vehicle as agreed without authorisation may result in vehicle recovery action and a report to New Zealand Police where theft is reasonably suspected. The Driver/Hirer will be responsible for all reasonable recovery costs and applicable charges, subject to New Zealand law.

IN CASE OF FAILURE TO COMPLY

• If the Driver/Hirer breaches any terms of this Rental Agreement, any delay, extension, concession, or flexibility granted by Bubble Rentals does not waive its rights or prevent Bubble Rentals from enforcing those terms at a later date, subject to applicable New Zealand law.
• Bubble Rentals reserves the right to refuse future rental bookings if the Driver/Hirer is reasonably considered to have breached any terms or conditions of the Rental Agreement, subject to applicable New Zealand law.

PAYMENTS & SECURITY DEPOSITS

All prices are in NZD. "Bubble Rentals" appears on statements.

• The main Driver/Hirer must provide an acceptable payment/security method in their own name at pickup, subject to the selected Insurance Cover and card requirements.
• Full payment at booking or pickup.
• Accepts cards (Eftpos,Visa, MasterCard,), and cash to hire the rental vehicle.
• Afterpay is available at pay online and In-Office as well.
• Online payments use secure Windcave 3D security systems.

CREDIT CARD 

• No credit card, no problem. If you do not have your own credit card to make a payment to hire the car, you can use a family member’s or a friend’s card when booking online. When you come into our branch to pick up your vehicle, we’ll need to hold a credit card for security Purposes, we’ll need you to provide a credit card which matches the details of the main hirer e.g. first and last name.
• If you do not have a Credit Card, you will be required to upgrade your Basic and Standard Insurance cover to Premium Insurance cover to reduce your bond amount.
• At the time of vehicle collection, the bond amount will be Pre-authorised on Your Credit Card for Basic And Standard Insurance Cover Bond.
• For Security Bond Purposes We do not accept Virtual payments methods, such as Google Pay or Apple Pay, Pre-paid Credit Cards issued by Revolution, Wise or Cryptocurrency-linked Cards.

DEBIT CARD

• Yes we do accept debit card. You can use your debit card to make your rental vehicle payments when booking online and in-store.
• We also accept debit card to hold for security only if you have selected Premium Insurance Cover.
• We do not accept Debit Card to hold for security purposes for Standard and Basic Insurance Bond.
• At the time of vehicle collection, the bond amount will be Pre-authorised on Your Debit Card for Premium Insurance Cover Bond.

PAYMENTS AUTHORITY

• Subject to the Rental Agreement, valid payment authority and New Zealand law, Bubble Rentals may charge or deduct amounts properly payable for rental, approved extensions, applicable excess, assessed damage, fuel, cleaning, keys, roadside assistance, towing/recovery/storage, tolls/infringements and disclosed administration charges.
• Bubble Rentals will not make arbitrary or unrelated deductions.
• For a material post-rental charge, Bubble Rentals will provide available supporting information on reasonable request, such as condition photographs, inspection records, repair estimates/invoices, towing/recovery invoices or infringement notices.
• Where a security hold is retained after return while Bubble Rentals checks for damage, infringements or other rental-related charges, the applicable process and likely release timing should be disclosed to the Driver/Hire.

INVOICES, DISPUTED AMOUNTS AND RECORDS

• We will issue or make available an itemised statement of material additional charges. If a customer disputes a charge, we will consider photographs, rental records, invoices and other evidence fairly. A dispute does not automatically cancel undisputed payment obligations. Card authority does not authorise an unlawful charge.

REFUND METHOD AND TIMEFRAME

• Where a refund is payable, we normally refund to the original card used for the online booking. We aim to initiate an approved refund within 1–3 business days after the refund is confirmed. The bank or payment provider may take additional time to display it. This target does not limit any statutory right to a prompt remedy.

BUBBLE RENTALS AUCKLAND AIRPORT

• Our Auckland Airport branch is conveniently located just under 5 minutes from both the International and Domestic Terminals, with free airport shuttle service available for your convenience.

AUCKLAND AIRPORT CAR RENTAL VEHICLE PICKUP AND DROP OFF LOCATION

• 91 Westney Road 
  Mangere 
  Auckland Airport 
  Auckland 2022.

AUCKLAND AIRPORT CONTACTS

• Email: info@bubblerentals.co.nz
• Phone: +64 9 977 9993
• Mobile: +64 21 143 6830
• Wattsapp: +64 21 143 6830

BUBBLE RENTALS BUSINESS HOURS

• Open 24 Hours
• Open 7days
• Auckland Airport Pick Ups and Drop Offs available.

AUCKLAND AIRPORT FREE SHUTTLE SERVICES

• If you require our Auckland Airport Free Shuttle Service, please select the free airport shuttle request option when entering your driver details at the time of booking.
• You will need to provide your flight number and the number of passengers. Once submitted, we will receive your shuttle request and arrange to pick you up from the airport according to your arrival time.

CANCELLATION POLICY

• 48 Hours before pickup time: Full refund.
• 24 Hours before pickup time: 50% refund.
• Same-day or no-show: No refund.
• If authorised Driver/Hirer does not show up on the day of their booking. Bubble Rentals will charge the full amount for the rental period you booked and no rental vehicle will be provided.
• If a booking is made for the same day and is cancelled on that same day for any reason, it will be considered a same day cancellation. Please note that same day cancellations are non refundable, and the full rental amount will be charged.

HOW TO CANCEL

• Please cancel in writing by email or through an approved booking channel.
• The cancellation time is when the request is received by Bubble Rentals.
• Refunds for third-party bookings may be processed through the booking platform, subject to applicable consumer rights and the disclosed terms of that booking.

RIGHT TO REFUSE, CANCEL BOOKINGS AND TERMINATE RENTAL AGREEMENTS

• Bubble Rentals reserves the right to refuse to provide a rental vehicle, cancel a confirmed booking, decline to release a vehicle, or terminate an existing Rental Agreement where there are reasonable grounds to believe that proceeding with the rental may create a safety, security, legal, financial, or vehicle-related risk.

BUBBLE RENTALS MAY EXERCISE THIS RIGHT IN THE FOLLOWING CIRCUMSTNCES

• The Driver/Hirer or any authorised driver behaves in an aggressive, threatening, abusive, intimidating, or violent manner towards our staff, representatives, or other customers.
• The Driver/Hirer or authorised driver appears to be under the influence of alcohol, drugs, or any substance that may impair their ability to drive safely.
• The Driver/Hirer or authorised driver fails to meet our minimum age, driving experience, licence, identification, payment, or security requirements.
• False, misleading, fraudulent, or unverifiable information or documentation has been provided.
• The Driver/Hirer refuses to comply with reasonable safety instructions, identity verification procedures, or the Terms and Conditions of the Rental Agreement.
• Bubble Rentals has reasonable grounds, based on identifiable facts or conduct, to believe that the vehicle may be misused, damaged, stolen, unlawfully operated, or placed at significant risk.
• The Driver/Hirer or authorised driver presents a genuine safety or security risk to Bubble Rentals staff, customers, the public, or the rental vehicle.
• The Driver/Hirer has previously committed a serious breach of a rental agreement, and there are reasonable grounds to believe that a similar risk remains.
• The vehicle becomes unavailable due to an accident, mechanical failure, safety concern, or circumstances beyond Bubble Rentals' reasonable controls.

CANCELLATION BEFORE VEHICLE COLLECTION

• Where Bubble Rentals reasonably determines that a rental cannot safely or lawfully proceed, it may refuse to release the vehicle or cancel the booking, including after the booking has been confirmed or payment has been received.
• Where cancellation results from the Hirer's material breach, failure to meet disclosed rental requirements, or fraudulent conduct, any charges or deductions will be limited to amounts lawfully recoverable under the Rental Agreement and applicable New Zealand law.
• Where Bubble Rentals cancels a booking for its own operational reasons and the Hirer is not at fault, any prepaid rental charges for services not supplied will be refunded required by applicable law.

TERMINATION AFTER VEHICLE COLLECTION

• Where reasonable grounds for termination arise during the rental period, Bubble Rentals may terminate the Rental Agreement and require the vehicle to be returned promptly to an agreed location.
• Where necessary, Bubble Rentals may take lawful steps to recover the vehicle. Any recovery costs charged to the Hirer must be reasonable, lawfully recoverable, and attributable to the Hirer's breach.
• Bubble Rentals may terminate the rental agreement at anytime if we believe you or your driving poses a genuine risk of harm to others or property. And If the New Zealand police, NZTA (New Zealand Transport Agency) and any other authorities personnel cancel your driving privileges in New Zealand because of any reason.The Driver/Hirer is responsible for outstanding debts and all costs incurred in recovering and returning the rental vehicle to our office in Auckland and Bubble Rentals will not refund for the remaining rental days.

SAFETY AND STAFF PROTECTION

• Bubble Rentals is committed to maintaining a safe environment for its employees, customers, and the public. No employee is required to proceed with a vehicle handover where there are reasonable grounds to believe that doing so would create a genuine safety risk.

FAIR AND LAWFUL APPLICATION

• Any decision to refuse, cancel, or terminate a rental will be made reasonably, in good faith, on objective grounds, and without unlawful discrimination.
• Nothing in this policy limits any rights or remedies available under the Consumer Guarantees Act 1993, Fair Trading Act 1986, Human Rights Act 1993, or other applicable New Zealand law.

IF BUBBLE RENTALS CANCEL AND CANNOT PROVIDE VEHICLE

• If we cannot supply the confirmed vehicle, we will offer an appropriate replacement required by law.
• If we cannot supply the appropriate replacement, we will refund the amount paid by you at the time of booking.
• We will not impose a customer cancellation fee for a cancellation caused by our own failure to supply the service.

EXTENSIONS

• Hirers needs to obtain the authorisation from Bubble Rentals to extend the rental period while on hire.
• Extension will be made on fleet availability.
• 24 Hours Prior Notice is required for extensions.
• The Hirer will be charge the daily rate including insurance plus an additional NZ$250 for each day, failure to get the extension authorisation from Bubble Rentals.
• Driver/Hirer must make the full payment for extension period.
• Bubble Rentals will send you the extension rental agreement by email.

EARLY RETURNS

• If the Hirer voluntarily returns the rental vehicle before the agreed return date or time specified in the Rental Agreement, no refund, credit or compensation will be provided for any unused rental days or hours.
• The Hirer remains responsible for the full rental charges for the originally agreed rental period, regardless of the actual duration of vehicle use.
• Early returns resulting from changes in travel arrangements, personal circumstances, flight changes, illness or any other reason outside Bubble Rentals' control do not entitle the Hirer to a refund for unused rental time.
• The Hirer must notify Bubble Rentals as soon as reasonably practicable if they intend to return the vehicle earlier than scheduled. The vehicle must be returned to the agreed rental location unless Bubble Rentals authorises an alternative arrangement.
• The rental vehicle, keys and all supplied accessories must be returned to Bubble Rentals. The Hirer remains responsible for any applicable damage, fuel, cleaning, toll, infringement or other charges under the Rental Agreement.
• Bubble Rentals may approve a refund or credit at its discretion. Nothing in this policy limits or excludes any rights or remedies available to the Hirer under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable New Zealand law.

LATE RETURNS

• The Hirer must return the rental vehicle, keys and supplied accessories to the agreed Bubble Rentals return location by the date and time stated in the Rental Agreement.
• Any change to the agreed return date, time or location requires prior approval from Bubble Rentals.
• Bubble Rentals allows a complimentary 15-minute grace period after the scheduled return time. If the vehicle is returned more than 15 minutes late, late returns are charged at daily rate including insurance.
• The applicable daily rate and any additional charges must be disclosed in the Rental Agreement or agree extension terms.
• The Driver/Hirer must contact Bubble Rentals as soon as they become aware that they may not return the vehicle on time.
• Extension requests should be made at least 24 hours before the scheduled return where reasonably possible. Notification alone does not constitute approval an extension must be expressly authorised by Bubble Rentals.

BOOKING AMENDMENT POLICY

• Upon confirmation, the vehicle is reserved exclusively for the full rental period selected by the Driver/Hirer and is removed from availability to other customers.
• If the Driver/Hirer requests less than 48 Hours Before Pick up The Rental Vehicle, at the time of vehicle collection, or at any time after the rental has commenced to amend or shorten the rental period. We reserves the right to charge the full rental amount for the origionally confirmed booking period and decline any refund, credit, or rate adjustments for unused portion of the rental period.
• The Driver/Hirer acknowledges that confirmed bookings prevent the vehicle from being rented to other customers. Any short notice amendments may result in loss revenue and operational disrupion, for which the origional booking charges remain applicable.

NO-REFUND ON EARLY TERMINATION

• No refund will be provided if:
• Vehicle is impounded.
• Agreement is terminated due to breach.
• Vehicle is damaged or misused.
• All prepaid amounts are forfeited in such cases.

RETURN OF THE VEHICLE

• The Vehicle must be returned to Bubble Rentals at the agreed location and by the date and time stated in the Rental Agreement
• The Hirer has no automatic right to retain the Vehicle beyond the agreed Rental Period. Payment or an offer to pay additional rental charges does not automatically extend the Rental Period. Only Bubble Rentals may approve an extension.

CONTACTING BUBBLE RENTALS - EXTENSIONS & LATE RETURNS

• Communication with Bubble Rentals is an important obligation.
• If an extension is required, the Hirer must contact Bubble Rentals at least 24 hours before the scheduled return time.
• An extension is valid only when Bubble Rentals expressly approves it and any required payment, Damage Cover, documentation or other requirements have been completed.
• Bubble Rentals may refuse an extension, including where the Vehicle is required for another booking. If an extension is not approved, the Vehicle must be returned at the originally agreed time.
• If the Driver/Hirer becomes aware that the Vehicle will be returned late, they must contact Bubble Rentals as soon as possible and, wherever reasonably possible, before the scheduled return time. Advising Bubble Rentals of a delay does not automatically constitute an approved extension or waive applicable charges.
• The Driver/Hirer must remain reasonably contactable until the Vehicle has been properly returned.

OVERDUE & UNAUTHORISED RETENTION

• If the Vehicle is not returned by the agreed time and no extension has been approved, the Vehicle becomes overdue. Bubble Rentals may require its immediate return.
• If the Driver/Hirer continues to retain the Vehicle after permission has expired or been withdrawn, continued possession may be treated as unauthorised. Failure or refusal to return the Vehicle after Bubble Rentals has required its return constitutes a serious breach.
• Terminate the Rental Agreement and withdraw permission for continued possession or use;
• Locate and lawfully recover the Vehicle, including through a recovery or towing provider;
• Notify its insurer;
• Recover applicable charges and reasonable losses;
• Refer unpaid amounts for debt collection; and
• Where appropriate, report the circumstances to New Zealand Police.

SERIOUS UNAUTHORISED RETENTION & POLICE REPORTING

• Deliberately retaining, concealing, abandoning or refusing to return a Bubble Rentals Vehicle is a serious matter. Where circumstances reasonably indicate suspected theft, conversion, dishonest retention, unlawful use or othersuspected offending.
• Bubble Rentals may make a formal report or complaint to New Zealand Police and request assistance with investigation and Vehicle recovery.
• Bubble Rentals may provide Police with relevant evidence where disclosure is permitted by New Zealand law, including the Rental Agreement, identity and driver licence information, communications, return demands, GPS/telematics information, photographs and Vehicle-location information.
• A Police report may result in investigation, Vehicle recovery, arrest, prosecution and/or criminal charges where Police and prosecuting authorities consider those steps lawful and appropriate.
• Bubble Rentals may report and allege suspected offending where it reasonably believes the evidence supports that allegation. Bubble Rentals does not itself determine criminal guilt or impose criminal charges.
• An ordinary late return does not automatically constitute theft or automatically result in criminal charges.
• Refusing to return the Vehicle after being required to do so;
• Deliberately concealing or abandoning the Vehicle;
• Providing false information about its location;
• Intentionally avoiding reasonable attempts by Bubble Rentals to make contact;
• Transferring possession to an unauthorised person;
• Intentionally disabling or interfering with tracking equipment; or
• Other circumstances reasonably indicating dishonest or unlawful retention or use.

ABANDONMENT

• The Vehicle must not be abandoned or deliberately left at an unauthorised location instead of being returned to Bubble Rentals.
• Leaving the Vehicle at a roadside, airport, hotel, car park, private property, workshop or another location does not automatically constitute return. Leaving the keys inside or near the Vehicle, giving the keys to another person or informing Bubble Rentals of its location also does not automatically constitute return.
• Unless Bubble Rentals expressly agrees otherwise, the Vehicle is considered returned when Bubble Rentals or its authorised representative regains possession in accordance with the agreed return arrangements. Bubble Rentals may take lawful steps to secure and recover an abandoned Vehicle.

OPERATIONAL LOSS & RETURN TO SERVICE

• An unreturned Vehicle may disrupt confirmed customer bookings, Vehicle availability and fleet operations. After recovery, a Vehicle may require inspection, towing, repairs, cleaning, replacement keys, insurance assessment or other necessary work before returning to service.
• Where permitted by New Zealand law, Bubble Rentals seek reasonable and demonstrable losses directly resulting from the Driver's/Hirer's breach.

VEHICLE RECOVERY COSTS - NZ$6000

• Where serious unauthorised retention, abandonment, deliberate concealment, refusal to return or another serious breach makes Vehicle recovery reasonably necessary, the Hirer may be responsible for reasonable and documented recovery-related costs actually incurred or reasonably attributable to the breach, up to a maximum of NZ$6000 for this recovery-cost category.
• NZ$6000 is a only vehicle recovery-cost amount. Other independently payable amounts may still apply under the Rental Agreement, including rental charges, Vehicle damage, applicable excess, towing/storage where not already included, infringements, missing equipment and other legally recoverable losses.
• Recovery-provider costs;
• Towing and transportation;
• Storage and impoundment;
• Reasonable staff travel/time directly associated with recovery;
• Locksmith and replacement-key costs;
• GPS/tracking investigation or replacement;
• Recovery administration; and
• Any other direct recovery expenses.

DEBT COLLECTION & PAYMENT

• Amounts properly payable under the Rental Agreement remain due until paid. Bubble Rentals may seek payment through an authorised payment method where permitted by the Rental Agreement, the Hirer's payment authority and applicable law.
• Unpaid amounts may be referred to a professional debt collection agency and/or legal adviser. Where legallyrecoverable, the Driver/Hirer may also be responsible for reasonable debt collection or enforcement costs.
• Subject to the Privacy Act 2020 and Bubble Rentals' Privacy Policy, information reasonably necessary for legitimate debt recovery may be provided to an authorised debt collector, lawyer, insurer or recovery provider.

PRIVACY POLICY

We collect, use and protect your personal data for services, legal compliance, and recovery of fines/debts.

SECURITY BOND

A refundable Pre-authorized hold is placed based on insurance selected:

• Premium Cover: $250 bond, $0 excess
• Standard Cover: $1500 bond, $1500 excess
• Basic Cover: $5500 bond, $5500 excess
• For Security Bond Purposes We do not accept Virtual payments methods, such as Google Pay or Apple Pay, Pre-paid Credit Cards issued by Revolution, Wise or Cryptocurrency-linked Cards.

BUBBLE RENTALS EXCESS/BOND AND LIABILITY

Cover Type	Bond	Excess
Premium Cover	$250	$0
Standard Cover	$1500	$1500
Basic Cover	$5500	$5500

PREMIUM INSURANCE EXCESS/BOND

• If the Driver/Hirer selected the Premium Insurance, $250 Security Bond Is Required.
• The Driver/Hirer must present a Valid Physical Credit Card in their name at vehicle pickuptime.
• NZ$250 security bond will be held via Pre-Authorisation on the main Driver/Hirer's Debit/Credit Card.
• Your card must have the cardholder's name embossed on the front/back and the cardholder must be the main Driver/Hirer.
• Tyres and Rims are excluded from all covers, including Premium Insurance.
• If the rental vehicle is damaged by any means during the rental period, including  front/back windscreens, windows, side mirrors, scratches, dents, parking damage, or damage caused by third parties, the Driver/Hirer will be liable for an administration fees of $250, even if no accident or collusion occurs, subject to Rental Agreement and applicable law.
• Debit cards are accepted under the Premium Insurance.

PREMIUM INSURANCE BENEFITS

• Windscreen Covers.
• Third Party Liability Covers.
• 24/7 Roadside Assistance Includes.
• Unlimited KM's.
• No Excess.
• Fully Insured Vehicles.

STANDARD INSURANCE EXCESS/BOND NZ$1500

• If the Driver/Hirer has selected the Standard Insurance, the Excess/Bond amount which is NZ$1500 wiil be Pre-Authorised from your Credit Card.
• Your card must have the cardholder's name embossed on the front and the cardholder must be the main Driver/Hirer.
• If the Driver/Hirer has selected the Standard Insurance option and gets involved in an accident where the Driver/Hirer is at fault.
• And If the rental vehicle is damaged by any means during the rental period, including front/back windscreens, windows, side mirrors, scratches, dents, parking damage, or damage caused by third parties, even if no accident or collusion occurs, subject to Rental Agreement and applicable law.
• And If the repair cost is greater than the Excess/Bond amount which is NZ$1500 for Standard Insurance Excess/Bond.
• Bubble Rentals will charge the Driver/Hirer full Excess/Bond amount which is NZ$1500 for Standard Insurance Excess/Bond.
• However, if the repair cost is lower than the Excess/Bond amount which is NZ$1500 for Standard Insurance Excess/Bond.
• Then Bubble Rentals will refund your Excess/Bond amount minus towing charges to transport the vehicle to our Vehicle Repairer in Auckland if it's applicable and an administration fees of NZ$500.
• If the third party is responsible for the accident, any relevant personnel authorities or our insurance broker confirms the third party is responsible.
• Then Bubble Rentals will refund the Excess/Bond amount minus an administration fees of NZ$500.
• Debit cards are not accepted under the Standard Insurance.
• If you do not have a Credit Card, you will be required to upgrade your Standard Insurance cover to Premium Insurance cover to reduce your bond amount.

STANDARD INSURANCE BENEFITS

• Windscreen Covers.
• Third Party Liability Covers.
• Unlimited KM's.
• Fully Insured Vehicles.

STANDARD INSURANCE DISADVANTAGES

• 24/7 Roadside Assistance Not Include.
• Bond Requires $1500.

BASIC INSURANCE EXCESS/BOND NZ$5500

• If the Driver/Hirer has selected the Basic Insurance the Excess/Bond amount which is NZ$5500 will be Pre-Authorised from your Credit Card.
• If you do not have a Credit Card, you will be required to upgrade your Basic insurance cover to Premium Insurance cover to reduce your bond amount.
• Your card must have the cardholder's name embossed on the front and the cardholder must be the main Driver/Hirer.
• If the Driver/Hirer has selected the Basic Insurance option and gets involved in an accident where the Driver/Hirer is at fault.
• And If the rental vehicle is damaged by any means during the rental period, including  front/back windscreens, windows, side mirrors, scratches, dents, parking damage, or damage caused by third parties, even if no accident or collusion occurs, subject to Rental Agreement and applicable law.
• If the repair cost is greater than the Excess/Bond amount which is NZ$5500 for Basic Insurance Excess/Bond.
• Bubble Rentals will charge the Driver/Hirer full Excess/Bond amount which is NZ$5500 for Basic Insurance Excess/Bond.
• However, if the repair cost is lower than the Excess/Bond amount which is NZ$5500 for Basic Insurance Excess/Bond.
• Then Bubble Rentals will refund your remaining Excess/Bond amount minus vehicle repairer cost, towing charges to transport the vehicle to our Vehicle Repairer in Auckland if it's applicable and an administration fees of NZ$500.
• If the third party is responsible for the accident, any relevant personnel authorities or our insurance broker confirms the third party is responsible.
• Then Bubble Rentals will refund the Excess/Bond amount minus an administration fees of NZ$500.
• Debit cards are not accepted under the Basic Insurance.

BASIC INSURANCE BENEFITS

• Third Party Liability Covers.
• Unlimited KM's.

BASIC INSURANCE DISADVANTAGES

• Windscreen Covers Not Included.
• 24/7 Roadside Assistance Not Include.
• Not Fully insured Vehicle.
• Bond Requires $5500.

EXCESS AND SEPERATE INCIDENTS

• Unless the applicable cover terms expressly provide otherwise, an excess may apply to each separate Incident. Where repair or covered loss for an Incident is less than an excess already collected, the balance will be returned after properly payable costs are assessed.

THIRD-PARTY FAULT

• Where another identifiable party is responsible, Bubble Rentals may hold the applicable excess while liability and recovery are assessed. Bubble Rentals will act reasonably and will refund any amount no longer properly required once it is reasonably satisfied that the Driver/Hirer was not at fault and recovery from the responsible party/insurer is reasonably available.
• The Driver/Hirer must provide all reasonably requested information and assistance.

MEANING OF ZERO EXCESS

• A zero-dollar excess does not mean that every loss or fee is covered. Any separately disclosed claim administration fee, excluded tyre or rim loss, fuel, cleaning, infringements and other properly payable charges may still apply. We will not describe an exclusion as covered unless the insurance terms actually cover it.

PROOF OF LOSS AND NO-DOUBLE RECOVERY

• Any damage claim will be assessed against the pickup and return condition records, available images, repair or replacement evidence and applicable cover terms. We will not recover the same loss twice from the hirer and an insurer or third party. If a
  third party reimburses a sum already collected from the hirer, we will account for that recovery and refund any excess amount no longer due

SECURITY DEPOSIT IS DIFFERENT FROM EXCESS

• A bond or pre-authorisation secures payment; an excess is the maximum contribution for an insured incident where the applicable cover says so. They are not automatically identical. The signed Rental Agreement must show both separately, together with any debit-card pre-authorisation.

PREMIUM INSURANCE 24/7 ROAD SIDE ASSISTANCE INCLUDES

• 24/7 Roadside Assistance Covers.
• Mechanical issues call out fees covers.
• Vehicle towing cost is covers for Mechanical issues.

PREMIUM INSURANCE 24/7 ROADSIDE ASSISTANCE NOT COVERS

• Non-Mechanical issues call out fees $250 is not cover.
• Vehicle towing cost is not covers for Non-Mechanical issues.
• Any extra charges related to Non-Mechanical issues is fully Drivers/Hirers responsibility.
• Non-Mechanical issues are driver negligence related issues.

STANDARD AND BASIC INSURANCE 24/7 ROADSIDE ASSISTANCE NOT INCLUDED

• Mechanical and Non-Mechanical issues call out fees $250 is not cover.
• Vehicle towing cost is not covers for Mechanical and Non-Mechanical issues.
• Any extra charges related to Mechanical and Non-Mechanical issues is fully Drivers/Hirers responsibility.

NON-MECHANICAL ISSUES

The Driver/Hirer shall be fully responsible for all reasonable costs associated with non-mechanical issues caused by driver negligence, misuse, or failure to take reasonable care of the vehicle, including:

• Flat battery.
• Leaving the interior lights or head lights on.
• Leaving the vehicle doors or boot open can keep the interior lights on and cause a flat battery.
• Using the radio or charging electronic devices while the vehicle is on half ignition.
• Lockout and lost keys.
• Damaged or flat tyres.
• Wrong fuel and out of fuel.
• Driver negligence-related issues.
• And any other non-mechanical issues decided by road side assistance provider.
• The driver/hirer is responsible for damage to Tyres and Rims even you get the Premium Insurance.

DRIVER/HIRER RESPONSIBILITY

• The Driver/Hirer is responsible for all reasonable and lawfully recoverable costs arising from the above issues, including roadside assistance, towing, recovery, repairs, and replacements.

FLAT BATTERY CHARGES NZ$250

• If the vehicle's battery becomes flat or discharged due to driver negligence or misuse, Bubble Rentals will charge the Driver/Hirer NZ$250 as a Flat Battery Charges, provided the charge is reasonable and lawfully recoverable.

DAMAGED OR LOST RENTAL VEHICLE KEY

• If the Drivers/Hirers damages or loses the rental vehicle key, even if they have Premium Cover including 24/7 roadside assistance, Bubble Rentals will still charge the Drivers/Hirers $500 for the replacement key.

INSURANCE EXCLUSIONS

Insurance Void If Anyone drives the rental vehicle,

• Who is not authorised driver by Bubble Rentals.
• Who does not hold a valid full drivers license, even if the driver named on the Bubble Rentals agreement.
• Who has restricted drivers license and is not authorised by the Bubble Rentals Personnel.
• Effecting any damage or loss by conducting any reckless or intentional act, including serious traffic violation.
• On unsealed roads, beach, private road, riverbed, in any race, rally, speed test or any other type of contest.
• In excess of speed limits or in a manner that establishes dangerous and careless driving.
• While using mobile or any other hand carried electronic device.
• To carry more passengers than the vehicle is legally certified for.
• To carry more weight than the vehicle is certified for.
• For hire purposes (rideshare partner) like uber or for any kind of reward.
• Under influence of any drug, alcohol or intoxicating substance.
• To transport any animal except disability assist dog under the dog control act 1996.
• Using wrong fuel including putting diesel fuel into a petrol vehicle or vice versa. losing keys, or driving outside NZ.
• Fail to provide the Police reports within 24 hours of an accident. A $1000 fine will be charged even you have Premium Insurance.

BREAKDOWN PROTOCOL AND 24/7 ROADSIDE ASSISTANCE CONTACT 0508 697 623

Follow thes tips to stay safe until help arrives. (Provided By NZRA Roadside Assistance Provider)

• Slow down and pull over to a safe location away from traffic, such as the shoulder of the road.
• Turn on your hazard lights to alert other drivers.
• Do Not attempt any repairs yourself, wait for professional help.
• Park on a flat, stable surface away from bend or blind spots in the road.
• Keep your wheels turned away from traffic and engage the parking brake.
• Stay with your vehicle, if it is safe do so, until help arrives.
• Use reflective triangles or cones to alert other drivers.
• If you exit your vehicle, wear a reflective vest if you have one, especially at night or in conditions of low visibility.
• If you are on a busy highway or in unsafe conditions, remain inside your vehicle with your seatbelt fastened.
• Only get out if it's safe and always on the side of the road that's away from traffic.
• Help is just a Phone Call away 0800694737. You need to tell them this vehicle is from Bubble Rentals.
• You will need to tell the Roadside Rescue team some details, including your Name, Phone Number, Vehicle Registration Number and Location.
• They will be able to send you a link to track the progress of your vehicle.
• Try to conserve your phone battery as the team may need to send you updates.
• Contact Bubble Rentals immediately as well.
• Bubble Rentals is not responsible for any costs due to breakdown. For Example: Accommodation costs, other rental vehicle and any other costs incurs due to breakdown.
• Refund will be provided for unuse period of hire due to breakdown, if we do not provide you another vehicle.
• Unapproved repairs are not reimbursed.

IN THE EVENT OF ACCIDENT 

• If it's safe to do so, please take the pictures of damaged part of rental vehicle and others vehicles involves in accident along with the vehicles number plates.
• If it's safe to do so, please park the vehicle on the side of the road with hazards light on.
• If you are able to do so, please call 111 for Police, Ambulance and fire services.
• Take the details of all other vehicles involved in accident.
• Other Vehicle Registration Number, Color of the Vehicle, Driver's name, Front and back pictures of their Driver's License, Address and Mobile Number.
• Do not arrange recovery or repair the rental vehicle. Please notify us promptly and cooperate to minimise the loss.
• Contact Bubble Rentals immediately as well.
• Bubble Rentals will charge you for transporting the vehicle to our Licensed Vehicle Repairer in Auckland, and these charges will be based on the insurance policy you selected.
• Bubble Rentals will not refund for the remaining rental period.

REPLACEMENT VEHICLE AND ACCIDENT POLICY

• Bubble Rentals reserves the right, at its sole discretion, to provide a replacement vehicle for the remaining rental period or terminate the rental agreement following an accident or vehicle damage.
• A 24-hour stand-down period applies before any replacement vehicle may be provided, subject to availability and approval by Bubble Rentals.
• Bubble Rentals will not be liable for any additional costs, expenses, or losses incurred by the Driver/Hirer as a result of an accident or vehicle damage, except where required by New Zealand law.
• Bubble Rentals will not refund for the remaining rental period.

PRE-AUTHORISATION BOND

In NZ a Pre-authorisation bond is a temporary hold placed on your credit/debit card, to check customer have sufficient funds for a security deposit. The funds are not deducted immediately but are temporarily frozen, reducing your available credit limit until the hold is released.

HOW IT WORKS

• VERIFICATION: When you pick up a rental car, we pre-authorises a certain amount on your credit/debit card.
• PURPOSE: This is a security measures to ensure funds are available to cover potential costs like damages, cleaning fees, tolls, infringement offences or unpaid services.
• For example, if the rental security bond is NZ$100:
• Bubble Rentals places a temporary pre-authorisation hold of NZ$100 on the customer’s credit or debit card.
• This is not a separate payment and the NZ$100 is not transferred to Bubble Rentals as a payment.
• The pre-authorisation temporarily reduces the customer’s available credit or available funds by NZ$100.
• When the rental is completed, Bubble Rentals will release or cancel the pre-authorisation once the vehicle has been returned and any applicable charges have been checked and processed.
• When the pre-authorisation is released or cancelled, the NZ$100 is not paid back as a separate refund or added as a separate payment. Instead, the temporary hold is removed, and the customer can use that NZ$100 again.
• The time taken for the funds to become available again depends on the customer’s bank or card issuer.
• Example: If you had NZ$200 available and NZ$1,00 was pre-authorised as a security bond, your available funds may show as NZ$100. Once the pre-authorisation is released, the NZ$100 hold is removed and your available funds can return to NZ$200, subject to your bank’s processing time.

WHAT HAPPENS WHEN YOU RETURN THE RENTAL VEHICLE

• NO CHARGES: If there are no issues, the pre-authorisation amount will be released, and you will only be charged for the final agreed-upon cost.
• CHARGES ARE DEDUCTED: If there are damages or other charges like fines or unpaid tolls, the cost is deducted from the pre-authorisation bond.
• RELEASE TIME: The time it takes for the pre-authorisation amount to be released varies depending on the bank but can take several days to a couple of weeks. The Bubble Rentals will release your bond after two weeks after you drop off the rental vehicle, because we usually receive any offences from the City Council (Auckland Transport) such as Bus Lane, T2/T3 lane offences and parking offences within that two week period. Bubble Rentals will make sure that no such offences have been received under your use of Rental Vehicle before releasing the bond.

FUEL POLICY

• Full tank provided.
• Return with full tank or $50 + fuel cost applies.
• The vehicle must be refuelled only at one of the approved fuel stations listed below immediately before it is returned. Fuel purchased from any other station will not be accepted as a full tank regardless of the fuel guage reading. The fuel tank must be filled to the brim, with fuel clearity visible at the top of the filter neck. If the vehicle is not returned with the tank refuelled in accordance with this policy, Bubble Rentals reserves the right to charge a refuelling service fee of NZ$50, Plus the cost of the fuel required to refill the tank.
• Fuel Station Address Mobil: 747 Massey Road, Mangere, Auckland 2022. Address Z: Tom Pearce Drive, Auckland Airport, Auckland 2022.

ADDITIONAL CHARGES

• All company and safety stickers (includin logo, fuel type and keep Left stickers) must remain on the vehicles at all times. Removal of any sticker will result in a $50 penalty plus a replacement cost of $30 per sticker.
• Any interior damage caused by negligence (Cigarette burns, torn seats, stains or misuse) is not covered by insurance. The Driver/Hirer will be fully liable for the repair or replacement cost.
• Vehicles must be returned in a reasonably clean condition. A cleaning fee of $250 will apply if the vehicle is returned excessively dirty (including interior rubbish, food spills, stains or mud).
• Driver/Hirer is liable for Speeding tickets, private parking tickets, bus lane fines, toll road and anyother NZTA or Council infringement offences. Administration fees of $50 will apply per ticket.

VAPING / PET / CLEANING CHARGES

• Smoking/vaping: $250
• Animals in vehicle: $250
• Excessive dirt: $250

INGRINGEMENT OFEENCES

Following Infringement Offences committed during the hire:

• Speeding tickets, private parking tickets, bus lane fines, toll road and anyother NZTA or Council infringement offences is Hirers/Drivers responsibility.
• Any offences detected by the vehicle surveillance equipment for not keeping a traffic signal direction.
• An offence against part 6 or the Land Transport (Road User) Rule 2004.
• An offence under section 20(1) of the Freedom Camping Act 2011.
• An administration fees is $50 per infringement offences to cover the cost of transferring the offences.

UNAUTHORISED USE AND GEOGRAPHIC RESTRICTIONS

The vehicle must not be:

• Taken outside New Zealand.
• Used for Rideshare, couriers, delivery or commercial hire.
• Anywhere that is not officially designated as a road.
• Any beach including Ninety Mile Beach, unsealed roads, private road, riverbed, off-road and non-commercial ski field road.
• Tasman Valley Road beyond the picnic area, parking lot near Aoraki/Mount Cook.
• Deer Park Heights (432 Peninsula road, Queenstown), Skippers canyon road near Queenstown.
• The inland road between Tapu and Coroglen in the Coromandel.
• Glenorchy Paradise Road beyond the Diamond Lake DOC campground.
• Used for race,stunts, speed test, a rally, any other type of contest or illegal activity.
• Any unauthorised use results in:
• Immediate termination.
• Insurance being void.
• Full financial liability.
• Possible involvement of authorities.

ROUTE AND SURFACE RESTRICTIONS

• Road restrictions apply to the specific named roads disclosed in the booking documents, including Skippers Canyon Road, Deer Park Heights, Tasman Valley Road beyond the permitted area, and any other expressly identified restricted section. A road being public or mapped does not by itself mean it is permitted under this contract. Customers should ask us before travelling on uncertain routes.

BREAKDOWN DUE TO NEGLIGENCE

If a breakdown occurs due to negligence, misuse or failure to follow warnings, the Driver/Hirer is responsible for all related costs including:

• Towing.
• Mechanical repairs.
• Replacement vehicle.
• Accomodation and travels costs.
• Loss of revenue.
• Examples Include:
• Ignoring warning lights.
• Overheating the engine.
• Using incorrect fuel.
• Driving while unsafe.

TOW, STORAGE AND REPAIR AUTHORITY 

The Drive/Hirer grants full authority to Bubble Rentals to:

• Arrange towing.
• Select repairs.
• Store the vehicle.
• Approve repairs.
• Recover costs from the bond.
• No seperate approval is required from the Driver/Hirer.

GPS TRACKING AND TELEMATICS CONSENT

The Driver/Hirer acknowledges that Bubble Rentals vehicles may be fitted with GPS or Telematics devices.

These may be used for:

• Theft recovery.
• Route and location verification.
• Speed and driving behaviour monitoring.
• Misuse and breach investigation.
• The Driver/Hirer gives full consent for this data to be used and disclosed to insurers, law enforcement, or legal representatives when required.
• Location and telematics data may be collected for vehicle security, lawful recovery, incident investigation and other purposes disclosed in the Privacy Policy.
• Bubble Rentals will apply appropriate access controls, limit retention to what is reasonably necessary for lawful purposes, and provide access and correction processes consistent with the Privacy Act 2020. Detailed retention periods and contact arrangements should be stated in the current Privacy Policy.

PHOTOGRAPHIC AND VEHICLE CONDITION EVIDENCE

• Bubble Rentals staff may take timestamped photos and/or videos at pickup and return.
• These images will be treated as final and conclusive evidence of the vehicle's condition for:
• Damage claims.
• insurance claims.
• Dispute resolution.
• Legal proceedings.

ALTERNATIVE VEHICLE INSURANCE

• Before hire, Bubble Rentals offers vehicle insurance. A prospective Hirer may decline Bubble Rentals' offered cover if they provide alternative vehicle insurance comparable to the offered cover and approved by Bubble Rentals before entering the agreement.
• Bubble Rentals may refuse hire if the proposed alternative insurance is not comparable. The Rental Document will record the insurance arrangement and applicable liability

INFRINGEMENT NOTICES AND CARD CHARGES

• Where Bubble Rentals intends to charge an infringement fee to the Driver's/Hirer's debit/credit card, the booking-specific agreement must contain the notices, acknowledgements, rights and information required by the applicable Operator Licensing Rule, including the Driver's/Hirer's right to challenge an alleged offence and seek a court hearing, the operator's notice-forwarding obligations, and the disclosed administration fee. A general payment authorisation alone is not a substitute for the prescribed process.

COMPLAINTS AND CHARGE DISPUTES

• The Driver/Hirer may raise a complaint or dispute an additional charge by emailing info@bubblerentals.co.nz with their booking number and relevant evidence. Bubble Rentals will acknowledge and review complaints within a reasonable time, provide an explanation of the decision and supporting records where appropriate, and correct any substantiated error. Nothing limits the Hirer's right to use applicable external dispute resolution processes or courts.

PERSONAL BELONGINGS LEFT IN VEHICLES

• Driver's/Hirer's should check the vehicle for personal belongings before return. Bubble Rentals will take reasonable steps to safeguard property found in a returned vehicle and to arrange collection or return after the owner is identified. Reasonable and disclosed postage or storage costs may apply. Unclaimed property will be handled according to applicable law

BOOKED VEHICLE UNAVAILABLE

• Bubble Rentals aims to supply the exact booked vehicle model and year where expressly guaranteed. If it cannot supply the confirmed vehicle, Bubble Rentals will explain the situation, offer an appropriate replacement where available, and provide any cancellation, refund required by the agreement and New Zealand law. A materially different substitute will not be imposed without the Driver's/Hirer's agreement where consent is required.

SECURITY BOND AND AUTHORITY TO DEDUCT

The Drive/Hirer authorises Bubble Rentals to place a Pre-authorisation or charge a security bond to the credit or debit card provided, or to receive the bond by bank transfer, as security for any amounts payable under this Agreement. Bubble Rentals is authorised, without further notice to the Driver/Hirer, to deduct from the bond and/or the nominated card, any amount owed or incurred during or after the rental period, including but not limited to:

• Insurance excess and repair costs for any damage to the vehicle.
• Towing, recovery and storage fees.
• Cleaning, detailing, smoke or biohazard charges.
• Fuel, tolls and refueling costs.
• Parking fines, speeding tickets, infringement penalties and related administration fees.
• Loss of revenue resulting from the vehicle being unavailable due to damage or misuse.
• Replacement or reprogramming of lost or damaged keys.
• Roadside assistance or call-out charges.
• Any unpaid rental charges, extensions or additional services.
• Any other reasonable costs incurred as a result of the Driver's/Hirer's breach of this agreement.

Where valid insurance has been selected and no breach of these Terms & Conditions has occurred, the Driver's/Hirer's maximum liability will be limited to the stated excess amount.However, if any breach of this agreement occurs including but not limited to unauthorised driver use, intoxicated driving, reckless behaviour, illegal activity, unapproved off-road use, or misrepresentation. The insurance shall be deemed void and the Driver/Hirer shall be fully liable for all losses, damages and associated costs without limitation.Any unused portion of the bond will be released or refunded following completion of all checks, confirmation of no outstanding infrinfements, damages or charges, and in accordance with the bank's processing timeframes.

NEW ZEALAND LAW & RECOVERY

• These Terms and conditions are governed by New Zealand law. Relevant legislation includes, where applicable, the Fair Trading Act 1986, Consumer Guarantees Act 1993, Privacy Act 2020, Land Transport Act 1998, Land Transport Rule: Operator Licensing 2017, Crimes Act 1961, and other applicable New Zealand legislation.
• If a provision conflicts with a mandatory requirement of New Zealand law, that legal requirement prevails. All disputes are governed by New Zealand law and must be heard exclusively in the courts of Auckland, New Zealand.

CUSTOMER ACKNOWLEDGEMENT

• I must return the Vehicle at the agreed time and location unless Bubble Rentals expressly approves an extension.
• If I require an extension, I must contact Bubble Rentals at least 24 hours before the scheduled return time.
• If I am running late, I must contact Bubble Rentals as soon as possible and, wherever reasonably possible, before the scheduled return time.
• I must remain reasonably contactable until the Vehicle has been properly returned.
• Deliberately retaining, concealing, abandoning or refusing to return the Vehicle may result in lawful Vehicle recovery, continuing applicable charges, reasonable recovery costs, debt collection and, where circumstances reasonably indicate suspected offending, a report or complaint to New Zealand Police.
• I understand Serious Vehicle recovery cases may result in penalty of NZ$6000. 
  I understand that Bubble Rentals may report suspected theft, conversion, unlawful retention or other suspected offending where the circumstances reasonably support such a report, but Police and prosecuting
  authorities determine criminal charges and criminal guilt is determined through the New Zealand justice system.
• I understand that Bubble Rentals Vehicles may contain GPS/telematics/security technology and that relevant information may be collected, used and disclosed in accordance with the Privacy Policy and New Zealand law.

CUSTOMER ACCEPTANCE

• I confirm that I have read, understood and accept all Bubble Rentals Terms and Conditions, including the Unreturned Vehicle & Recovery Terms, Rental Agreement, Damage Cover terms, applicable fees and charges, driver responsibilities, Vehicle-use restrictions, cancellation and extension conditions, and Privacy Policy.

• By signing and/or accepting electronically, I agree to be bound by all applicable Bubble Rentals Terms and Conditions for this rental.