Booking Amendments, Early & Late Returns and Privacy Policy
Changing your booking, returning early or late, and how we handle your personal information.
About Booking Amendments, Early & Late Returns and Privacy Policy
Need to change your booking, return your Bubble Rentals vehicle earlier or later than planned, or want to know how we handle your personal information? This section covers all three — amendment deadlines and refund policy, our grace period on late returns, and your privacy rights.
Booking changes and early/late returns should be requested with at least 48 hours' notice wherever possible (12 hours for extensions) — later changes may affect pricing or availability, and early returns don't qualify for a refund on unused days. On privacy, Bubble Rentals never sells your personal information and only collects what is needed to process your booking, verify driver eligibility, and meet our legal obligations.
Browse the questions below for full details on amending a booking, returning your vehicle outside your scheduled time, and how your personal information is collected, used, and protected.
Frequently Asked Questions
50 questions answered about Booking Amendments, Early & Late Returns and Privacy Policy
Can I change my booking after it has been confirmed?
Yes. Bubble Rentals allows booking amendments, subject to vehicle availability and the terms of your rental agreement. You must notify Bubble Rentals at least 48 hours prior to your rental vehicle pick up.
How do I request a booking amendment?
Contact Bubble Rentals as soon as possible by phone or email with your booking reference and the details you wish to change.
Is there a deadline for changing my booking?
Yes. Booking amendments should be requested as early as possible. All booking amendments require 48 hours’ notice prior to your rental vehicle pick up.
Can I change my pickup date to a later date than my original booking date?
Yes, you must notify Bubble Rentals at least 48 hours before your original pick-up time. Failure to do so will result in full rental period charged.
Can I change my pickup date to an earlier date than my original booking date?
Yes, you must notify Bubble rentals at least 48 hours before your original pick-up time.
Earlier pick-up requests are subject to vehicle availability.
Can I change my return date to an earlier date than my original booking date before picking up the rental vehicle?
Yes, you must notify Bubble Rentals at least 48 hours before your original return date. Failure to do so will result in full rental period charged.
Can I change my return date to an earlier date than my original booking date during my rental period?
Yes, you may return your rental vehicle before your scheduled drop-off date. However, no refund will be provided for the unused period of hire. Short-notice amendments and early returns may result in loss of revenue and operational disruption;therefore, the original booking charges will remain applicable
Can I change my pickup time on the same day as my scheduled vehicle pickup?
Yes. Please notify Bubble Rentals as soon as possible if your pickup time changes.
Can I change the vehicle I booked?
Vehicle changes are subject to fleet availability at the time your amendment request is received.
Can I upgrade to a larger vehicle?
Yes. Upgrades may be available if a requested suitable vehicle is available.
Can I downgrade my booking to a smaller vehicle?
Yes, subject to vehicle availability and any applicable pricing adjustments.
Can I add an additional driver after making my booking?
Yes. Additional drivers can be added before the rental starts, provided they meet Bubble Rentals' driver requirements.
Can I remove an additional driver from my booking?
Yes. Contact Bubble Rentals before or at the time of pickup to update your booking.
Can I change my insurance option before pickup?
Yes. Insurance selections may be changed before vehicle collection, subject to Bubble Rentals' approval.
Will changing my booking affect the rental price?
Possibly. Changes to dates, vehicle type, insurance, or optional extras may result in a different rental price.
What happens if my amended booking is no longer available?
If your requested amendment cannot be accommodated, Bubble Rentals will discuss available alternatives where possible.
Will I receive a refund for returning the vehicle early?
No. Bubble Rentals does not provide refunds for unused rental days once the rental has commenced.
Do I need to notify Bubble Rentals if I plan to return early?
Yes. We recommend notifying Bubble Rentals so we can prepare for your vehicle return.
Does returning early change my rental agreement?
Returning early completes the rental earlier but does not change the original pricing unless otherwise agreed.
Will my bond be released sooner if I return early?
The bond release process follows the standard procedure after the vehicle has been inspected and all required checks have been completed.
What should I do before returning the vehicle early?
Return the vehicle with the agreed fuel level, remove all personal belongings, and return the keys to Bubble Rentals.
Can I return the vehicle early outside business hours?
Yes, if after-hours returns have been arranged in advance.
Does an early return affect my insurance cover?
Insurance cover ends when the rental agreement is completed and the vehicle has been accepted by Bubble Rentals.
Will I receive a final invoice after an early return?
Yes. Bubble Rentals can provide your final invoice once the rental has been completed.
Can I make another booking after returning early?
Yes. Subject to availability, you are welcome to book another vehicle.
What happens if I return the vehicle late?
Late returns may result in additional rental charges according to the rental agreement.
Is there a grace period for late returns?
Yes. Bubble Rentals allows a 15-minute grace period after the scheduled return time.
What happens if I exceed the grace period?
Additional charges may apply if the vehicle is returned after the grace period without prior approval. Please notify Bubble Rentals if you are running late.
What should I do if I know I will be late?
Contact Bubble Rentals immediately so we can discuss your options.
Can I extend my rental instead of returning late?
Yes. Rental extensions should be requested at least 12 hours before the scheduled return time and are subject to vehicle availability. Please Contact Bubble Rentals immediately so we can discuss your options.
What happens if I keep the vehicle without approval?
Unauthorised extensions may result in additional daily rental charges and other fees as outlined in the rental agreement.
Does returning the vehicle late affect other customers?
Yes. Returning a vehicle late may impact customers with upcoming bookings.
Can repeated late returns affect future bookings?
Bubble Rentals reserves the right to consider a customer's rental history when accepting future bookings.
What if my flight is delayed and I cannot return the vehicle on time?
Contact Bubble Rentals as soon as possible so we can assist where practical.
Can I arrange an after-hours return if I will be late?
Yes. After-hours returns may be available if arranged with Bubble Rentals in advance.
Does returning the vehicle late delay my bond release?
It may. The return inspection and bond release process cannot begin until the vehicle has been returned.
What happens if I return the keys late?
Late key returns may result in additional charges if they delay completion of the rental.
Will my insurance continue if I keep the vehicle longer than agreed?
Insurance protection may be affected if the vehicle is kept beyond the authorised rental period without Bubble Rentals' approval.
Why does Bubble Rentals collect my personal information?
Bubble Rentals collects personal information to process bookings, verify driver eligibility, manage rentals, comply with legal obligations, and provide customer support.
What personal information does Bubble Rentals collect?
Depending on your booking, Bubble Rentals may collect your name, contact details, driver licence information, payment details, and other information necessary to provide rental services.
How does Bubble Rentals use my personal information?
Your information is used to manage your booking, prepare your rental agreement, communicate with you, process payments, and comply with legal requirements.
Is my personal information kept secure?
Yes. Bubble Rentals takes reasonable steps to protect personal information from unauthorised access, misuse, loss, or disclosure.
Does Bubble Rentals share my personal information with other organisations?
Your information may be shared when necessary to process your rental, meet legal obligations, recover unpaid amounts, or work with authorised service providers.
Will Bubble Rentals sell my personal information?
No. Bubble Rentals does not sell customers' personal information.
Can I access the personal information Bubble Rentals holds about me?
Yes. You may request access to your personal information, subject to applicable privacy laws.
Can I request correction of my personal information?
Yes. If your information is inaccurate or incomplete, you may request that it be updated.
How long does Bubble Rentals keep my personal information?
Bubble Rentals retains personal information for as long as necessary to meet legal, regulatory, operational, and business requirements.
How are payment details protected?
Payment information is handled using secure payment systems and appropriate security measures.
Who should I contact if I have a privacy question?
If you have questions about how your personal information is handled, please contact Bubble Rentals using the contact details provided on our website.
Where can I read the full Terms & Conditions and Privacy Policy?
The complete Terms & Conditions and Privacy Policy are available on the Bubble Rentals website. Customers are encouraged to read these documents before making a booking or renting a vehicle.
Still have questions?
Our Auckland Airport team is here to help before, during and after your rental.
