During Rental Period
Everything you need to know about driving, insurance, and your responsibilities during your Bubble Rentals hire period.
About During Rental Period
Once you've picked up your Bubble Rentals vehicle, a few simple rules keep your trip smooth and your insurance cover valid. This section covers your responsibilities during the rental period — from driving rules and accident procedures to fuel, tolls, fines, and what is and isn't covered by your insurance option.
All Bubble Rentals bookings are governed by our rental agreement: only approved drivers may operate the vehicle, New Zealand road rules and drink/drug-driving laws must be followed at all times, and any accident, damage, or breakdown must be reported to us immediately. Tolls, parking fines, and traffic infringements incurred during your rental are the renter's responsibility, and vehicles should be returned with a full tank unless otherwise agreed.
Browse the questions below for full details on insurance cover, breakdowns and accidents, fuel policy, extensions, and looking after your rental vehicle.
Frequently Asked Questions
50 questions answered about During Rental Period
What are my responsibilities while using a Bubble Rentals vehicle?
During your rental period, you are responsible for using the vehicle safely, following New Zealand road rules, protecting the vehicle from damage, and complying with the rental agreement.
Can I drive the rental vehicle anywhere in New Zealand?
Yes. Bubble Rentals vehicles can be driven throughout New Zealand unless restricted by the rental agreement or specific road conditions.
Which side of the road should I drive on in New Zealand?
New Zealand vehicles drive on the left-hand side of the road. Drivers must follow all road rules and speed limits.
Who is allowed to drive the rental vehicle?
Only approved drivers listed on the rental agreement are permitted to drive the vehicle.
Can I allow another person to drive my rental vehicle?
No. An unapproved driver is not permitted to operate the vehicle.
Additional drivers must be added to the rental agreement before driving.
What happens if an unauthorised person drives the vehicle?
Using the vehicle with an unauthorised driver may affect insurance coverage and make the renter responsible for related costs.
Can I use the rental vehicle for Uber or rideshare?
No. Bubble Rentals vehicles cannot be used for Uber, rideshare, courier, delivery, or commercial passenger services.
Can I carry more passengers than the vehicle is designed for?
No. The vehicle must not carry more passengers than the manufacturer’s approved seating capacity.
Can I smoke inside a Bubble Rentals vehicle?
No. Smoking inside any Bubble Rentals vehicle is not permitted.
Cleaning charges may apply if smoking occurs inside the vehicle.
Can I transport pets in the rental vehicle?
No, pets are not permitted in our rental vehicles.
Additional cleaning charges may apply if the vehicle requires extra cleaning.
What should I do if the vehicle warning light appears?
Safely stop the vehicle and contact Bubble Rentals for advice before continuing your journey.
What should I do if the vehicle breaks down?
Contact Bubble Rentals immediately for assistance.
Do not arrange any repairs without approval from Bubble Rentals.
Please read breakdown protocol section on terms and conditions.
Does Bubble Rentals provide roadside assistance?
Yes. Bubble Rentals provides roadside assistance support during the rental period.
Premium Insurance cover includes 24/7 roadside assistance.
What should I do if I have an accident?
If you are involved in an accident:
- Ensure everyone is safe
- Contact emergency services if required
- Contact Bubble Rentals immediately
- Provide all requested details
Do I need to report all accidents?
Yes. All accidents, incidents, or damage must be reported to Bubble Rentals as soon as possible. And you are also need to get the police report.
What happens if I damage the rental vehicle?
You must notify Bubble Rentals immediately. The outcome will depend on the circumstances, insurance option selected, and rental agreement conditions.
Are scratches and minor damage required to be reported?
Yes. All damage, including minor scratches, dents, or incidents, must be reported.
Are tyres and rims covered by insurance?
No. Tyres and rims are not included even you get the premium insurance cover.
What happens if I damage the tyres or wheels?
The renter is responsible for repair or replacement costs related to tyre and wheel damage.
What insurance options does Bubble Rentals provide?
Bubble Rentals offers:
- Basic Cover
- Standard Cover
- Premium Cover
Each option has different excess and protection levels.
Does choosing Premium Cover remove all responsibilities?
No. Customers must still follow the rental agreement and are responsible for excluded items, misuse, and breaches of terms.
Can I change my insurance cover during my rental?
Insurance changes must be approved by Bubble Rentals and may depend on the rental status and conditions.
What happens if I break the rental agreement?
Breaching the rental agreement may affect insurance protection and may result in additional charges.
What fuel level should I maintain during my rental?
Customers should return the vehicle according to the agreed fuel policy.
Do I need to return the vehicle with a full tank?
Yes. Vehicles should be returned with a full tank unless another arrangement has been approved.
What happens if I return the vehicle without enough fuel?
Fuel charges and applicable service fees may apply.
Can I use any fuel type in the vehicle?
No. Customers must use the correct fuel type specified for the vehicle.
What happens if I put the wrong fuel in the vehicle?
Contact Bubble Rentals immediately. Do not continue driving, as incorrect fuel may cause damage.
Are toll road charges included during my rental?
Toll charges depend on the rental agreement and any active promotional offers.
Who is responsible for toll charges?
The renter is responsible for toll charges incurred during the rental period.
Who pays parking tickets during the rental?
The renter is responsible for all parking fines received during the rental period.
Who is responsible for traffic offences?
The renter is responsible for speeding tickets, traffic offences, and other penalties incurred during the rental.
Does Bubble Rentals charge an administration fee for fines?
Yes. An administration fee may apply for processing traffic or parking infringements.
Can I drive on unsealed or gravel roads?
Customers should contact Bubble Rentals before driving on unsealed roads, as restrictions may apply. Please read unauthorised use and geographic restrictions section on terms and conditions.
Can I take the vehicle on a ferry?
Yes, you are allowed to take the rental vehicle on inter islander ferry.
Can I leave the vehicle unlocked?
Customers should always secure the vehicle when parked to reduce the risk of theft or damage.
What happens if I lose the vehicle keys?
Lost keys are the renter’s responsibility.
Contact Bubble Rentals immediately for assistance.
What happens if I lock the keys inside the vehicle?
Contact Bubble Rentals or roadside assistance for help.
Additional charges may apply.
Can I modify or install accessories on the vehicle?
No. Customers must not modify, alter, or install accessories without written approval.
Can I use the vehicle for racing or unsafe driving?
No. Racing, dangerous driving, or misuse of the vehicle is prohibited.
Can I drive under the influence of alcohol or drugs?
No. Drivers must comply with New Zealand drink-driving and drug-driving laws.
What should I do if I receive a police notice?
Notify Bubble Rentals and provide any required information.
Can I extend my rental while I am using the vehicle?
Yes. Extensions must be approved before the original return time.
How much notice is required for a rental extension?
Customers must provide at least 24 hours’ notice before the rental expiry time.
What happens if I keep the vehicle longer without approval?
Unauthorised extensions may result in additional daily rental charges and fees.
Can I return the vehicle earlier than planned?
Yes. However, early return does not qualify for a refund for unused rental days.
What should I do if I lose personal belongings in the vehicle?
Contact Bubble Rentals as soon as possible. We will assist where possible but cannot guarantee recovery of items.
How should I look after the rental vehicle?
Customers should:
- Drive carefully
- Keep the vehicle clean
- Follow road rules
- Avoid prohibited use
- Return the vehicle on time
How can I contact Bubble Rentals during my rental?
Customers can contact Bubble Rentals for assistance with vehicle issues, extensions, emergencies, or questions during the rental period.
What happens if I follow Bubble Rentals terms and conditions?
Following the rental agreement helps ensure a smooth experience, protects your insurance coverage, and makes returning the vehicle simple and stress-free.
Still have questions?
Our Auckland Airport team is here to help before, during and after your rental.
